Performance Management

Through the use of dedicated staff and proprietary software, we provide our clients with the tools they need to fully understand their facility’s performance.  This combination of online tools and dedicated support staff provides our clients with the benefits of real time self service backed by our professional team’s ability to investigate, evaluate and report on any financial matter as necessary to ensure focused, responsive performance.

Client Reporting

Our Client Reporting department is comprised of a team of experienced staff accountants supervised by a financial expert with CPA credentials.  The team’s sole role is to provide monitoring, financial analysis and reporting services  for each of our facilities.  This ensures that our clients are receiving ongoing feedback on a facility’s performance and allows for the expedited resolution of any issues that arise.

Client View®

Client View® is our proprietary, fully secured, online reporting system that gives clients the flexibility and convenience to access and download monthly financial and detailed backup reports that provide visibility into every aspect of their parking operations. The platform provides clients with a variety of performance reports, including profits and loss statements, payroll distribution reports, revenue summaries, group insurance invoices, payment histories, aged receivables, billing reports and trend analyses. A “drill down” feature helps streamline searches to a specific report, line item or invoices.

Client Services Group

The primary objective of our Client Services group is to provide such personalized services as may be necessary to ensure that we communicate with and report to our clients in a manner that best meets the clients’ specific oversight structure, systems and parking objectives.  Comprised of a team of seasoned parking professionals well versed in all facets of parking operation, accounting, reporting and controls – coupled with the insight and experience necessary to provide customized client solutions in all vertical markets – our Client Services group is always available to address and resolve any issue that may arise in order to ensure complete and unconditional client satisfaction.

Our services include:

  • Customized facility on-boarding transition services
  • Customized parking solutions
  • Proprietary Client View® online financial reporting system
  • Financial performance analysis and evaluation
  • Personalized quality assurance checks